FAQ
PANDORA’s warranty obligations are limited to the terms set forth below:
1. Warranty Coverage
PANDORA warrants to original consumer purchasers that all Pandora Lab-Grown Diamonds products (“Products”) purchased through an authorized PANDORA distribution channel, such as a PANDORA store, an authorized multi-brand seller, or the PANDORA eStore or other authorized online seller (list of authorized online sellers can be found at ONLINE, will be free from defects in materials and workmanship under ordinary consumer use for a period of two (2) years from the date of original retail purchase. CALIFORNIA ONLY: For purchases made in California that are later shipped to the consumer, the warranty period shall be two (2) years from the date of delivery to the consumer.
During this warranty period, if a defect in the Product is identified, and you follow the instructions for returning the Product, PANDORA will either (i) replace the Product with a new Product that is equivalent to the Product that is to be replaced; or (ii) refund to you the original retail purchase price of the Product. PANDORA shall have no obligation to replace or refund until the defective Product is returned to PANDORA. A replacement Product will assume the remaining warranty of the original Product or a warranty period of ninety (90) days from the date of replacement, whichever period is longer. When a refund or replacement is given, the returned Product becomes PANDORA’s property.
Grading Guarantee
PANDORA also warrants to consumer purchasers or gift recipients that all Pandora Lab-Grown Diamonds stones purchased through an authorized PANDORA distribution channel will meet or exceed the weight advertised. All stones at 0.50 ct. and above are guaranteed to meet or exceed the advertised grades for cut, color, clarity, and carat weight, as those terms are defined by the CIBJO grading system. If a Pandora Lab-Grown Diamonds stone fails to meet the applicable standard(s), as determined by Pandora, PANDORA will replace the stone with a conforming stone. This lifetime grading guarantee is transferable to subsequent consumer owners of the stone. All claims require original proof of purchase.
2. Obtaining Warranty Service
To obtain warranty service for your PANDORA Product, please contact PANDORA’s customer service. PANDORA’s customer service may be reached by:
Please have available the following information: (i) the Product purchased, (ii) the original sales receipt reflecting the date on which the Product was purchased, and (iii) the name of the seller from which the Product was purchased. Original proof of purchase is required, including in cases where the Product was received as a gift. PANDORA’s customer service will provide further direction on how to make your claim, including how and where to return the Product, and may request additional information to assist PANDORA in assessing the claim.
3. Exclusions and Limitations
This warranty applies only to Products purchased through authorized PANDORA distribution channels, unless otherwise prohibited by law. Because PANDORA cannot vouch for the authenticity of products purchased through unauthorized channels nor the quality control procedures of the retailers in those channels, this warranty is not available for Products purchased from unauthorized sellers. This warranty does not cover lost or stolen items or defects or damage due to normal wear and tear or caused by accident, abuse, misuse, misapplication, or use of non-PANDORA products together with PANDORA Products.
Do not expose PANDORA Products to harsh chemicals or environments, as they can alter the appearance of the Product. These include, but are not limited to, liquid silver polish, pools, hot tubs, and spas. Please refer to the PRODUCT USE & CARE instructions for additional information on caring for and protecting your PANDORA Product. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your PANDORA Product.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THOSE STATED HEREIN. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THE TWO-YEAR EXPRESS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. UNDER NO CIRCUMSTANCES SHALL PANDORA BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. NO PANDORA RETAILER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. To the extent that such rights cannot be disclaimed under applicable law, this warranty does not affect such rights.
1. Warranty Coverage
PANDORA warrants to original consumer purchasers that all Pandora Lab-Grown Diamonds products (“Products”) purchased through an authorized PANDORA distribution channel, such as a PANDORA store, an authorized multi-brand seller, or the PANDORA eStore or other authorized online seller (list of authorized online sellers can be found at ONLINE, will be free from defects in materials and workmanship under ordinary consumer use for a period of two (2) years from the date of original retail purchase. CALIFORNIA ONLY: For purchases made in California that are later shipped to the consumer, the warranty period shall be two (2) years from the date of delivery to the consumer.
During this warranty period, if a defect in the Product is identified, and you follow the instructions for returning the Product, PANDORA will either (i) replace the Product with a new Product that is equivalent to the Product that is to be replaced; or (ii) refund to you the original retail purchase price of the Product. PANDORA shall have no obligation to replace or refund until the defective Product is returned to PANDORA. A replacement Product will assume the remaining warranty of the original Product or a warranty period of ninety (90) days from the date of replacement, whichever period is longer. When a refund or replacement is given, the returned Product becomes PANDORA’s property.
Grading Guarantee
PANDORA also warrants to consumer purchasers or gift recipients that all Pandora Lab-Grown Diamonds stones purchased through an authorized PANDORA distribution channel will meet or exceed the weight advertised. All stones at 0.50 ct. and above are guaranteed to meet or exceed the advertised grades for cut, color, clarity, and carat weight, as those terms are defined by the CIBJO grading system. If a Pandora Lab-Grown Diamonds stone fails to meet the applicable standard(s), as determined by Pandora, PANDORA will replace the stone with a conforming stone. This lifetime grading guarantee is transferable to subsequent consumer owners of the stone. All claims require original proof of purchase.
2. Obtaining Warranty Service
To obtain warranty service for your PANDORA Product, please contact PANDORA’s customer service. PANDORA’s customer service may be reached by:
Please have available the following information: (i) the Product purchased, (ii) the original sales receipt reflecting the date on which the Product was purchased, and (iii) the name of the seller from which the Product was purchased. Original proof of purchase is required, including in cases where the Product was received as a gift. PANDORA’s customer service will provide further direction on how to make your claim, including how and where to return the Product, and may request additional information to assist PANDORA in assessing the claim.
3. Exclusions and Limitations
This warranty applies only to Products purchased through authorized PANDORA distribution channels, unless otherwise prohibited by law. Because PANDORA cannot vouch for the authenticity of products purchased through unauthorized channels nor the quality control procedures of the retailers in those channels, this warranty is not available for Products purchased from unauthorized sellers. This warranty does not cover lost or stolen items or defects or damage due to normal wear and tear or caused by accident, abuse, misuse, misapplication, or use of non-PANDORA products together with PANDORA Products.
Do not expose PANDORA Products to harsh chemicals or environments, as they can alter the appearance of the Product. These include, but are not limited to, liquid silver polish, pools, hot tubs, and spas. Please refer to the PRODUCT USE & CARE instructions for additional information on caring for and protecting your PANDORA Product. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your PANDORA Product.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THOSE STATED HEREIN. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THE TWO-YEAR EXPRESS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. UNDER NO CIRCUMSTANCES SHALL PANDORA BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. NO PANDORA RETAILER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. To the extent that such rights cannot be disclaimed under applicable law, this warranty does not affect such rights.